Industries · Financial services
AI for financial services and insurance, with a signature on every decision.
Regulated, document-heavy and customer-critical. Autonomy speeds up onboarding, claims and reporting while a human signs off on every decision that matters.
The challenge
Where financial services work slows down.
Financial institutions run on documents and evidence. KYC reviews, claims files and regulatory reports each involve gathering information from several systems, checking it for completeness and consistency, and presenting it to a person who decides. Most of that time goes on the gathering and checking, not the deciding.
At the same time, the cost of a mistake is high and regulators, including data-protection authorities across the region, expect firms to explain what was done and why. Any automation here has to be conservative by design and transparent by default.
What we build
Four financial services workflows we automate.
Each one is designed around your own systems and approvals. What stays with your people is stated up front.
KYC and onboarding documents
Checks identity documents and forms for completeness and internal consistency, compares them with application data and prepares a clean case for the analyst.
Stays with peopleEvery approval, rejection and risk rating.
Claims intake
Collects claim details and documents over chat or email, validates them against policy terms and routes complete files to the right adjuster with a summary.
Stays with peopleCoverage and settlement decisions.
Collections reminders
Sends polite, policy-compliant reminders in the customer's language, offers payment plans within rules you set and updates the ledger.
Stays with peopleHardship cases, restructuring and anything legally sensitive.
Regulatory and management reporting
Compiles reports from multiple systems, with each figure traceable back to its source record.
Stays with peopleReview, attestation and submission.
Where to start
A first system for financial services, with authority earned.
The safest start is document preparation: KYC checks or claims intake where the system assembles and verifies the file and a person decides. The system operates at Level 2 from the first day, and in a regulated setting many steps stay there permanently by design. That is a feature, not a limitation.
Reporting is a natural second step because every number carries its lineage, which makes review faster and audits easier.
Autonomy is a dial, not a switch: every system advances through five levels only as quickly as measured performance allows. See how authority is earned, and how we design for Thailand.
Governance
Guardrails for financial services, built in from the first week.
Decisions stay with people
Approvals, rejections, coverage and credit decisions are never delegated. The system prepares, a person decides and signs.
Full audit trail
Every document read, rule applied and action taken is recorded, attributable and reviewable by compliance and auditors.
Data handled under PDPA principles
Scoped access, purpose limitation and retention rules apply to every case, and regulated sectors can add residency and identity requirements. This is general information, not legal advice.
Questions
Financial services, answered.
Does the AI make credit or claims decisions?
No. It assembles, checks and summarizes the case. The decision and signature stay with an authorized person, and we design the workflow so that this is enforced, not merely encouraged.
How do you support regulatory expectations?
By keeping a complete, attributable record of every step, limiting access by role and keeping people in the loop on material decisions. Your compliance team defines the boundaries, and we build to them.
Can the system run in our own environment?
Deployment and data-residency requirements are part of the architecture work for larger engagements. Tell us your constraints early and we will design around them.
Keep exploring
Related pages.
Security and trust
Workspace isolation, least-privilege access, approvals and audit trails.
Use caseAccounts payable and reconciliation
Read invoices, match payments, flag duplicates and prepare the close.
ArticleAutonomy is a dial, not a switch
Most conversations about AI ask whether to automate something. The better question is how much authority to grant, and how that authority is earned.
Begin
Tell Primues where financial services work slows down.
Primues will outline the opportunity and connect you with an architect from our team, on LINE or this website.