Software & agents
AI-native software, and agents for harder problems.
We build in two ways: software with intelligence at its core, and dedicated autonomous agents that take on large, complex problems inside your own systems.
How we build
Two ways to build, one foundation.
Software when a repeatable job deserves a product. Agents when the problem is too large or too tangled for software to solve. Select any item to read more.
AI-native software
Software with intelligence built into its core, designed for a specific job in a specific industry. You subscribe and it works.
Autonomous agents
Dedicated agents for large, complex problems. No new software to adopt: they work inside your systems, under rules you set.
Industries
The sectors we are building for, and the problems we know best in each.
01 · AI-native software
Software with intelligence built into its core.
Each product is designed for a specific job in a specific industry, with AI woven through it rather than added on. You subscribe and your team gets to work.
Revenue, service and people in one workspace.
The AI-native CRM that runs sales, customer service and people management, with Genie AI handling research, follow-up and administration.
Growing teams run on six disconnected tools and lose time, context and revenue between them.
- Deals, leads, accounts and invoices
- Tickets and service levels
- People and HR administration
- Genie AI assistant and automation
The conversational front door.
An AI concierge that answers customers and prospects on LINE and this website, qualifies each conversation and hands it to your team with full context.
Customers expect an instant, intelligent reply on the channel they already use, at any hour and in their own language.
- Thai, English and more
- Qualifies and routes every conversation
- Books meetings and captures requirements
- Seamless handover to a person
02 · Autonomous agents
Agents for the problems software cannot solve.
For work that is too large, too tangled or too high-stakes for a standard product, we build dedicated agents. There is no software to subscribe to and no new interface to adopt. The agent works inside your systems, under authority you set, and we stay accountable for the outcome.
Multi-system reconciliation
Matching money, goods and records across systems that never quite agree.
Exception resolution
Working the long tail of cases that no rule was written for.
Regulatory and policy watch
Reading rule changes and checking live operations against them.
Document-heavy back offices
Applications, contracts, claims and forms handled end to end.
Supply and capacity planning
Weighing suppliers, stock, routes and demand to keep things moving.
Revenue operations at scale
Qualifying, following up and renewing across thousands of accounts.
Have a problem that does not fit a product?
Describe it to Primues. It will map where an agent can help and connect you with one of our architects.
03 · Industries
The sectors we build for.
We go deep rather than wide. Each sector has its own documents, systems, regulations and customer expectations. Building for a sector that is not listed? Tell us.
Where to start
Four functions most teams begin with.
Customer support on LINE
Resolve routine requests end to end in Thai and English, and hand the rest over with context.
Use caseAccounts payable and reconciliation
Read invoices, match payments, flag duplicates and prepare the close.
Use caseLead response and qualification
Reply to every enquiry in under a minute and keep the CRM current.
Use caseRecruitment screening and onboarding
Assess applicants with cited evidence, while people decide.
Not sure which fits? See pricing and engagement, or compare autonomous AI with chatbots and RPA.
Questions
Software and agents, answered.
What products does veli(Q Lab offer?
Two kinds of work. AI-native software, such as veli(Q CRM and Primues, is designed for a specific job in a specific industry. Dedicated autonomous agents take on large, complex problems inside your own systems.
What is veli(Q CRM?
An AI-native CRM that runs sales, customer service and people management in one workspace. Its Genie AI assistant handles research, follow-up and administration. It covers deals, leads, accounts and invoices, tickets and service levels, and HR administration. Visit crm.veliqlab.com.
What is Primues?
Primues is the veli(Q Lab AI concierge. It answers customers and prospects on LINE and the website in Thai, English and more, qualifies and routes each conversation, books meetings and hands over to a person with full context.
When do I need an agent instead of software?
Choose software when a repeatable job deserves a product. Choose a dedicated agent when the problem is too large, too tangled or too high-stakes for a standard product, such as multi-system reconciliation, exception resolution, regulatory and policy watch, or document-heavy back offices.
Do agents need new software or a new interface?
No. An agent works inside your existing systems, under authority you set, and veli(Q Lab stays accountable for the outcome. See the platform for how systems are controlled and measured.