Industries · Healthcare
AI for clinics and healthcare, so staff can focus on patients.
From private hospitals to aesthetic and dental clinics, autonomous systems handle bookings, questions and administration, and pass anything clinical straight to your staff.
The challenge
Where healthcare work slows down.
Front desks juggle phone calls and chat messages in several languages, including from international patients, while paperwork piles up behind them. Appointments are missed, questions about packages and preparation are answered inconsistently, and billing follows weeks later.
Health data is also among the most sensitive personal data there is. Any system that touches it needs tight scoping, a clear boundary between administration and clinical judgement, and a record of every access.
What we build
Four healthcare workflows we automate.
Each one is designed around your own systems and approvals. What stays with your people is stated up front.
Appointments
Books, reschedules and confirms appointments over LINE, web chat and other channels, and sends reminders that reduce no-shows.
Stays with peopleTriage of urgent cases and any change to a treatment plan.
Patient enquiries
Answers questions on services, pricing, packages and preparation in several languages, from the information you approve.
Stays with peopleAll clinical questions, which are escalated immediately to qualified staff.
Intake and forms
Collects patient history and consent forms before the visit and prepares them for the care team in the format they use.
Stays with peopleClinical review of every intake form.
Billing and insurance
Prepares invoices and insurance documents and follows up on outstanding payments.
Stays with peopleDisputes, write-offs and complex insurer negotiations.
Where to start
A first system for healthcare, with authority earned.
Start with appointments and enquiries. They are high volume, administrative and easy to measure through booking conversion and front-desk workload. The system answers only from content you approve, begins at Level 2 and escalates anything resembling a clinical question without attempting to answer it.
Intake and billing follow once your team trusts the front-desk system, because they involve more sensitive data and benefit from the same scoped access model.
Autonomy is a dial, not a switch: every system advances through five levels only as quickly as measured performance allows. See how authority is earned, and how we design for Thailand.
Governance
Guardrails for healthcare, built in from the first week.
No clinical advice
The system does not diagnose or advise on treatment. Clinical questions are recognized and handed to staff with the conversation attached.
Sensitive data, tightly scoped
Health information is sensitive personal data under Thailand's PDPA. Access is limited to what each task needs, retention is defined and every access is logged. This is general information, not legal advice.
Approved answers only
Service, pricing and preparation answers come from content your clinic reviews, so replies stay accurate and on-brand.
Questions
Healthcare, answered.
Can it handle international patients?
Yes. It replies in the language the patient uses, including Thai and English and other major languages, and routes any question that needs a clinician to your staff.
Does it give medical advice?
No. It handles administration. Questions about symptoms, medication or treatment are escalated to qualified staff rather than answered.
How is patient data protected?
Through scoped permissions, purpose limitation, retention rules and a complete audit trail, designed to support PDPA compliance. Your own counsel should confirm your obligations.
Keep exploring
Related pages.
Customer support on LINE
Resolve routine requests end to end in Thai and English, and hand the rest over with context.
GuideSecurity and trust
Workspace isolation, least-privilege access, approvals and audit trails.
GuideAI automation in Thailand
Thai-language, LINE-native and PDPA-aligned autonomous systems.
Begin
Tell Primues where healthcare work slows down.
Primues will outline the opportunity and connect you with an architect from our team, on LINE or this website.